Warranty, Returns & Exchanges

Ten Degrees is dedicated to our customer service and providing the most positive shopping experience.

Refund & Exchange Policy:

Refunds and exchanges are available within 14 days of delivery. To be eligible for a refund or exchange your item must be returned in new and unworn condition, in the original packaging with a receipt or proof of purchase. Once your return is received and inspected we will process the refund or exchange.

Products received as a gift may be returned for a credit with a valid gift receipt. Gift receipts are valid for 45 days after purchase.

Please note for requested refunds or exchanges the shipping charge is the responsibility of the client. All package contents must be protected from damage during shipping in order to qualify for a refund or exchange. 

All earrings are final sale. No exceptions.

Unfortunately all sale priced items cannot be returned, refunded or exchanged.

Warranty:

We offer one year warranty against manufacturer’s defects not including cosmetic damage, water damage or normal wear and tear. Over time all jewelry will become scratched, this is normal wear and tear and not a manufacturing defect. Damage caused by failure to follow care instructions will void warranty.  Warranty does not cover lost or stolen pieces.

In the event you receive your order and it is damaged or you received the wrong item we will issue a replacement.

All earrings are final sale. No exceptions.

We want our customers to be happy!

Buyers Right to Cancel

You may cancel this contract from the day you enter into the contract until 10 days after you receive a copy of the contract. You do not need a reason to cancel. If you do not receive the goods or services within 30 days of the date stated in the contract, you may cancel this contract within one year of the contract date. You lose that right if you accept delivery after 30 days. There are other grounds for extended cancellation. For more information, you may contact your provincial / territorial consumer affairs office.

If you cancel this contract, the seller has 15 days to refund your money and any trade-in, or the cash value of the trade-in. You must then return the goods.

To cancel, you must give notice of cancellation at the address in this contract. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, fax, or by personal delivery.

Please send notice of cancellation to:

Ten Degrees Inc. 26-52258 Range Road 231 Sherwood Park AB, T8B 1M8.

For a PDF version of our terms and conditions: Ten Degrees Order Form